Superintendent
Call 911.
Contact the Safety Manager.
Initiate site control and make certain that all employees are accounted for.
If the site will be shut down, tell workers when they are to report back to work and that counseling will be available (if applicable).
Also, direct information requests from outside group to project management. Keep select individuals on-site to help with the incident.
Do not move anything that could be classified as evidence.
Ensure telephone coverage at the site.
Post workers to restrict entry to the site.
Establish a command center, generally the Clark office.
Notify the owner/developer of the project.
Select a temporary spokesperson to issue a buy-time statement if the media arrives (see below) until the Project Executive selects a company spokesperson.
Required Buy-Time Statement (per HR Policy 1.3):
My name is (blank) and I am (title) with Consigli Construction. The incident is under investigation, and as soon as we have reliable information, we will make it available. Meanwhile, we are doing everything we can to assist rescue personnel and investigating personnel.”
The Superintendent or Project Manager also may respond to information that is in the public domain, including identifying the owner/developer and architect.
An Owner or Owner’s Representative may wish to make a statement in lieu of Consigli staff. This is permitted and encouraged.
Project Manager
Determine what happened, when/where it happened, and who is involved.
Notify corporate management (insert name(s)/number(s)).
Verify the current status of the site (shut down?).
Determine whether you and/or spokesperson are needed on site and let the Project Executive know.
Advise the receptionist how to route calls.
Identify potential spin-off crises.
Notify Human Resources.
Notify the Corporate Safety Department and Risk Management.
Determine what happened, when/where it happened, and who is involved.
Notify corporate management (insert name(s)/number(s)).
Verify the current status of the site (shut down?).
Determine whether you and/or spokesperson are needed on site and let the Project Executive know.
Advise the receptionist how to route calls.
Identify potential spin-off crises.
Notify Human Resources.
Notify the Corporate Safety Department and Risk Management.
Safety Manager
Follow the incident investigation guidelines in section A–5.
Document the entire incident scene.
Fill out the initial investigation report and submit it.
Communicate to Regional Safety Director and Risk Management
Regional Executive Officer
Maintain close contact with the Superintendent and Project Manager to determine level of involvement.
Review/approve all statement/communications to the news media.
Work closely with legal counsel.
In the event of an injury/fatality, be prepared to designate a person to make the call/visit to the family.
In the event of a highly visible crisis, be prepared to make the initial statement to the news media with no Q&A.
Oversee communications with employee base and other outside stakeholders.
Designated Spokesperson
Write, and get clearance for, all statements and releases from the REO.
Designate someone to screen your calls from the news media.
Complete the media log sheets.
Anticipate media questions. If possible, role play a media interview with a colleague before going live.
Assemble necessary background information and literature.
Advise reporters of a time and place for future updates.
Follow-up on additional media inquiries.